Service Promise

Our mission is to listen, advise and deliver optimum packaging solutions on time every time. The company prides itself on exemplary customer service. We have a team of English speaking advisers available on the phone, as well as representatives across the country that can visit sites to ascertain exacting requirements.

With warehousing in Leeds, Sheffield, Jarrow and Stockport, we are able to hold a huge amount of stock for our clients, which can often be called upon for same day delivery. We operate our own fleet of vehicles, meaning we are not constrained by third party delivery issues. We are able to offer same day delivery on stocked items. We promise to provide ongoing customer service to all clients, and remain on hand to answer any queries they may have.

Our Samson Nano service promise is intrinsic to its offering, and our team remain committed to ensuring the ongoing efficiency of machinery with limited downtime – this is due to our unique inbuilt reporting software: Samson Nano Live, which reports any issues in real time and is monitored by the team. We are able to provide bespoke products on request, and welcome enquiries.

Customer Service

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CASE STUDY

“29 tonnes of CO2 saved in only 11 months!”

Darren Millerchip, Compliance Manager at Braiform, was kind enough to share with us some of his thoughts about their installation and subsequent use of the Samson Nano pallet wrapping system. Prior to the installation of the Samson Nano, Braiform were using an older wrapping machine. Seeking a more cost effective, higher performing machine with less wastage potential, Braiform had the Samson Nano insta

Braiform Case Study

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